Support

Troubleshooting the Vimeo Access Codes

• With the Vimeo ACCESS CODE that is provided, some codes have characters that may look similar. The following image shows a small L (with the curve on the tail), #1 and a capital i: Also zeros have a diagonal line inside them, the letter O does not. If you have issues entering your code please email us your code.
• IMPORTANT NOTE: There is a printing error in some of the access code instructions. For access codes that start with 34bm , please enter your code on this page.
• NOTE: For codes that start with 3slH, the third character in the access code is a small letter L.

Accessing your videos in Vimeo

• After entering the Access Code you will have access to all the Streaming Back Mechanic modules for one year. You will never have to enter the ACCESS code again to view these products (it is single use) – Just login to your Vimeo account to view.
• Once logged into your Vimeo account you will see your circle profile image in the top right, hover over this and click Purchases in the dropdown menu. That will take you to the Active Rentals where you can access the videos.
• You can use multiple devices to view the videos. The Vimeo App for watching on TV has been known to have issues. If you do have issues with the App please review this article or access via browser at https://vimeo.com/.
• If you cannot access your videos please check that there are not 2 Vimeo accounts under different emails. You might be in the wrong account.
• If you get an ‘Ooops a playback error’ – this is a Chrome Browser flash player issue. Using Firefox or Edge browser should work.
• If the one year rental has expired please contact kathryn@backfitpro.com to rent videos again.
• If you still have trouble please email here for support.

Clinicians find it helpful to retail books and back supports to their patients. Please contact kathryn@backfitpro.com for volume and prices. Alternatively, discount codes can be provided to your patients for purchase from the backfitpro.com website, avoiding the need to handle books.

Online Course Purchasing

• To get access to purchase an online course please click here to register. You will be verified and notified of approval before you can purchase.
• If you have bought the online courses individually, email sarah.mcgill@backfitpro.com and we will honour the package pricing with a special discount. code.

Certification

• Details to Come.